Last updated: 12.09.2025
At Grate Adventures (“we,” “our,” “us”), we are committed to protecting your privacy and handling your personal information in a safe and responsible way. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with our community.
1. Information We Collect
We may collect personal information such as:
- Name and contact details (email, phone number, address)
- Payment information (processed securely by third-party providers)
- Information provided through forms, bookings, or community sign-ups
- Non-identifiable information such as browser type, IP address, and website usage data
We also use cookies and analytics tools to improve your experience, track website performance, and provide relevant content. You may disable cookies in your browser settings.
2. How We Use Your Information
We use your personal information to:
- Provide and improve our services (community membership, telehealth sessions, resources)
- Respond to enquiries and communicate with you
- Send newsletters, updates, or marketing (only if you have opted in)
- Comply with legal, professional, and regulatory obligations
3. Legitimate Interests
We may also process your information where it is necessary for legitimate business purposes, including:
- Improving our services and website experience
- Ensuring security and fraud prevention
- Meeting professional and regulatory requirements
4. Sharing of Information
We do not sell or rent your personal information. We may share it with:
- Service providers (such as payment processors, website hosts, and email providers)
- Regulatory or legal authorities when required by law
5. Data Retention
We retain personal information only as long as necessary to provide services, meet legal obligations, or resolve disputes.
6. Your Rights
You may request access to the personal information we hold about you, or ask us to correct or delete it, by contacting us at [your email]. We will respond within 30 days.
7. International Access
As our community serves parents worldwide, your information may be accessed or processed in other countries. We ensure appropriate safeguards are in place when transferring data internationally.
8. Children’s Privacy
Grate Adventures is a parent-focused service. We do not knowingly collect information directly from children under 18. Any information about children is provided by their parents or guardians.
9. Third-Party Services
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies before providing personal information.
10. Information Security
We take reasonable steps to protect your information against unauthorised access or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.
11. Updates to This Policy
This policy was last updated on [insert date]. We may update it from time to time, and the most recent version will always be available on this page.
12. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Kristy Jordan
Accredited Practising Dietitian & Feeding Therapist
Grate Adventures
Email: [email protected]
Location: Sunshine Coast, Queensland, Australia